How do I fix this Google issue and find someone to boost our online presence?

I’ll keep this as short as I can. I work for a small tile installation business in South Florida, and we’ve run into a problem. Our company isn’t showing up on Google anymore because we changed the address. The owner has all the paperwork needed to prove this, but Google rejected it, saying something about “deceptive content.” How do we deal with this? Does the owner need to call Google?

Also, my boss wants to hire someone to handle tasks like optimizing our online presence. It would be a per-task kind of job. Any advice on how to find the right person for this?

Appreciate any help!

You should reach out to Google support directly and follow the steps they provide. Typically, they’ll ask for a video showing your business location and some other proof that it’s legit. You might want to go ahead and record that video now to save time.

@Mitchel
Thanks for the tip! I’ll see if we can prepare a video to speed things up.

@Mitchel
We already tried that, but they still denied it, calling it “deceptive content.” The business doesn’t have a storefront, but can’t the owner’s home address work as the official address?

J.cole3 said:
@Mitchel
We already tried that, but they still denied it, calling it “deceptive content.” The business doesn’t have a storefront, but can’t the owner’s home address work as the official address?

I don’t think Google likes using home addresses for businesses. They might see it as misleading because if people hit “directions,” they could end up at his house thinking it’s a store. For your second question, you might want to check out freelance sites like Fiverr or Upwork for short-term help with specific tasks.

@Chris1
That’s exactly the problem here. Google doesn’t want people thinking it’s a physical shop when it’s not. You should switch to listing it as a service area business. That’s what it really is, and it’ll avoid these issues.

J.cole3 said:
@Mitchel
We already tried that, but they still denied it, calling it “deceptive content.” The business doesn’t have a storefront, but can’t the owner’s home address work as the official address?

I just told a client yesterday that you can’t use a home address for Google. They want to see an actual storefront with signage, products, and the works. It’s part of their policy.

Try contacting Google about the new listing issue. They usually ask for either a video upload or a call for verification. It’s pretty straightforward. If you need help with your online presence, let me know—I’ve got 18 years of experience in this area. I can even assist with the verification process.

Submit an appeal with updated documents. Also, consider hiring an SEO expert to optimize your online visibility.